Frequently Asked Questions
Everything you need to know about Anova products, shipping, and sous vide cooking.
What is sous vide cooking and how does it work?
Sous vide is a cooking technique that involves vacuum-sealing food in a bag and cooking it in a precisely regulated water bath. This method ensures consistent, edge-to-edge results that are impossible to achieve through traditional cooking methods.
How long will it take for my order to ship?
Standard shipping typically takes 3-5 business days within the United States. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 100-day money-back guarantee. If you are not completely satisfied with your Anova product, you can return it within 100 days of purchase for a full refund, provided it is in its original condition.
Do Anova Precision Cookers come with a warranty?
Yes, all Anova Precision Cookers come with a 2-year limited warranty that covers any defects in materials or workmanship under normal home use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Can I use any pot with my Anova Precision Cooker?
Yes, Anova devices are designed with an adjustable clamp that fits onto almost any pot or container you already have in your kitchen, provided it has enough depth to meet the minimum water line.